Connect
How customers reach your agent, and how your agent reaches your other systems.
| Surface | What it is for |
|---|---|
| Widget | The chat widget on your website. Appearance, placement, language, and what it offers before anyone types. |
| Channels | The other places customers message you. |
| Integrations | Connections to the tools you already run. |
The widget is a product decision, not a snippet
Section titled “The widget is a product decision, not a snippet”It is the first thing a visitor sees, and its landing state does more for resolution rate than most agent tuning. What it offers before a question is asked, whether it leads with a catalog or a question, and how it looks on a phone are all configurable, and all worth deciding deliberately.
Coming in this section
Section titled “Coming in this section”Installing the widget, appearance and layout, what to show on the landing state, going live on a channel, and connecting an integration.