Automate
Work that happens without anyone clicking anything.
| Surface | What it is for |
|---|---|
| Runbooks | Multi-step procedures the agent can run, with approvals where a human should sign off. |
| Automations | Triggers and their consequences: when this happens, do that. |
| Tasks | Work items raised out of a conversation and tracked to done. |
| Events | The stream of what happened, which automations listen to. |
| Data store | Structured values your automations read and write. |
| Plugins | Capabilities added to the agent beyond answering. |
| Webhooks | Outbound calls into your own systems when something happens here. |
Approvals
Section titled “Approvals”Runbooks can pause and wait for a person. Use that for anything with a real consequence: refunds, cancellations, anything that writes to a system of record. An approval step costs a few seconds and prevents the class of incident that is very expensive to undo.
Coming in this section
Section titled “Coming in this section”Writing a runbook, approval steps, automation triggers, the event catalogue, and sending webhooks to your own systems.