Agent
The agent is the configured AI that answers for one app. Everything that shapes what it says lives here.
What shapes an answer
Section titled “What shapes an answer”| Input | What it does |
|---|---|
| Brief | Who the agent is, what it may say, when it hands over. The brief composes and publishes into the agent’s system prompt, so edit the brief, not the prompt. |
| Knowledge | What the agent can answer from: crawled pages, uploaded documents, authored articles. |
| Help center | Structured articles the agent can quote and link. |
| Catalog | Structured products or services, with prices and media, so answers carry real detail. |
| Saved responses | Verbatim replies for the answers that must be word for word. |
| Suggestions | The prompts offered to a visitor who has not asked anything yet. |
| LLM | Which model answers, and the limits it runs under. |
Before you publish
Section titled “Before you publish”Test against real questions. The Testing surface runs your agent headlessly so you can see what it would say without a customer on the other end. Publishing is a deliberate step, and until you take it your edits are not live.
Coming in this section
Section titled “Coming in this section”Writing a brief that holds up, adding and organising knowledge, building a catalog, saved responses and when to use them, testing, and publishing.