One voice. Every channel. Always on.
Everything you need to configure your AI agent, publish your chat widget, and run support with your team.
Read a guide first
Section titled “Read a guide first”A guide is the whole job end to end, in the order the steps depend on each other. Start here if you are new, then use How to for the screen you are on.
Build your agentTwenty steps from an empty workspace to an agent that answers your site, your WhatsApp and your phone.
All guidesLong-form walkthroughs of a complete job, told through a business doing it.
How to, by product area
Section titled “How to, by product area”Each area holds its own concepts, everyday tasks, common questions, and what to do when something breaks. If you are configuring the agent, everything you need is under Agent.
Get startedWhat Omazy CX is, how a workspace, an app and an agent fit together, and your first hour.
AgentThe brief, knowledge, help center, catalog, prompts, saved responses, testing and publishing.
EngageInbox, conversations, customers, journeys and broadcast.
AutomateRunbooks, automations, tasks, events, the data store, plugins and webhooks.
ConnectChannels, the chat widget, and integrations with the tools you already run.
InsightsReports and analytics: what your agent resolved, what it escalated, and where it struggled.
WorkspaceTeam and roles, billing and plan, LLM providers, audit and security.